Wire Transfers in Online Banking
March 4, 2024
Updates to Wire Transfer Processing
We're excited to announce improvements to the way wires are processed! In the coming weeks, we will phase out our manual process for wire transfers.
Beginning on April 1, 2024, all business clients who regularly send wires must use Online Banking to initiate and manage wire transfers.
Clients have already been able to perform these actions within Online Banking, and it will become the standard process for all clients.
Within Online Banking, you can:
- Initiate wires
- Create and manage wire templates
- Change pending wire details as needed
- Track the status of pending wires
- And much more
Our new Multi-factor Authentication (MFA) Soft Tokens will also be required to authenticate wire transfers beginning April 1, 2024. If you have any questions or concerns, please don't hesitate to contact us.
FAQs
Q: How do I get started?
A: You can get started today by logging into Online Banking, clicking on "Payments & Transfers," and then "Wire." For detailed step-by-step instructions and video tutorials, see our Wire Transfer User Guide.
Q: What if I don't have Online Banking and do not regularly send wires?
A: Starting April 1, 2024, any clients who do not have Online Banking and do not regularly submit wires can visit one of our branches to submit wire requests in person.
Q: What is Multi-factor Authentication?
A: Please see our Multi-factor Authentication announcement and User Guide for a definition and more details.
