Mobile Banking Guide

Account Enrollment

If you are already enrolled in Online Banking, you may download the GenuBank mobile app and use your Online Banking credentials to log in. If you are not enrolled in Online Banking, please contact us and we will help you get started.
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‍Getting Started

Download the GenuBank mobile app from the Google Play Store (Android) or Apple App Store (iOS) and use your Online Banking credentials to log in.
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‍Initial Login

Upon initial login, you will be asked to accept our Online Access Agreement. Please review and accept the terms when prompted by the app. To protect your account, you may also be asked a challenge question.

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Download the GenuBank mobile app using the links below or by searching your phone's app store for "GenuBank."

• Google Play Store (Android)

• Apple App Store (iOS)

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For more details, see our video tutorial.

Yes. The credentials you set up for Online Banking are also used for Mobile Banking. Please always ensure that your credentials are kept safe and secure.

Note: Password resets must be performed within Online Banking. For more information on resetting your password, see our Online Banking Guide.

Initial Login

If your mobile phone has Touch ID, Face ID, or an equivalent supported biometric authentication method, you will automatically be prompted to enable it upon initial login.
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Settings Menu

If you skipped the biometrics setup during initial login:

• Log into the app
• Tap on the menu button
• Tap on "Services and Info"
• Tap on the button for "Touch ID," "Face ID," or "Fingerprint Login"
  (this will vary based on your device's capabilities)
• Tap the toggle to turn this option on

For a detailed walkthrough, see our video tutorial and skip to the "Settings" and "Touch ID / Face ID" section.

Device

You must have a compatible mobile phone running a recent version of either Android or iOS. Smartphones from major manufacturers like Apple, Samsung, HTC, LG, and Motorola which use either Android or iOS should be supported. Please check for compatibility by visiting the app store page on either the Google Play Store (Android) or Apple App Store (iOS).
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Wi-Fi or Data Plan

You must have reliable internet access, either through a Wi-Fi connection or mobile data plan from your mobile carrier. Your mobile carrier may charge access fees or data usage fees to obtain internet access.

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Alerts

Mobile Banking can send optional alerts using your phone's push notification system, SMS (short messaging service), or email. Alerts can be configured directly within the app. Please note your mobile carrier may charge fees for receiving SMS messages.
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Mobile Carriers

SMS messages from GenuBank are supported by all Tier 1 mobile carriers in the United States: AT&T, T-Mobile, and Verizon. Please note our SMS messaging may not be compatible with certain prepaid plan or VoIP providers.

For more details on alerts, see our video tutorial and skip to the "Settings" and "Alerts" section.

Primary / Direct Owners
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Your Mobile Banking access will mirror your Online Banking access, so you can access and transact from any accounts you are the primary or direct owner of.
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Employees

Mobile Banking access for an employee will mirror their Online Banking access. To update employee permissions for both Online and Mobile Banking, see our Online Banking guide.

Yes, you can use multiple devices with your Mobile Banking account. Simply download the GenuBank Mobile Banking app to the new device and follow the prompts to log in.

If your phone is lost or stolen, it is best to unenroll it from mobile banking.
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‍Online Banking

You can unenroll your lost or stolen phone directly from your online banking account.

• Log into online banking and click on "Profile"

• Click on "Mobile Banking" and then "Manage Devices"
• Find your lost or stolen phone in the list and follow the prompts to remove it

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Contact Support

If you cannot access online banking, contact us for support with disabling mobile banking on your lost or stolen phone.

If your mobile phone number changes, you can update it from your Online Banking account:

• Log into Online Banking and click on "Profile"
• Click on "Mobile Banking" and "Manage Devices"
• Find your old number and follow the prompts to update it

Your Mobile Banking information is as up to date as your Online Banking information.

When you view an account balance, you will see the Current Balance for that account. Tap the account to view the Anticipated Available and Total Available balances.

Transaction history will show pending transactions and the most recently posted transactions.